They do not take accountability when their employees steal your money or your food. And if you call them out on it there is only a limited amount of times they can mess up before it is on your dime.
It once when I start over but it's frustrating to have to go through the process again. No refund. Then we were offered a partial refund? I am a DoorDash delivery driver, as well as a customer. Also they mark up all the items and then charge you a delivery fee etc. DoorDash and Grubhub pricing tend to be comparable. Apparently, the delivery person didn't leave the correct order. Customers can write the notes while placing an order, how much tip they are willing to pay honesty so Dasher will read the order and can decide weather it's worth for them to drive or not...for customers, they don't have to worry about their order because the Dashers close to the restaurant might have shorter distances from his location to yours so you'll get your order on time anyways.Never using DoorDash again.
After an I give up tell them I want my money back they telll my they can’t put it back on my card so they give my doordash credits well no thanks to them knowing they didn’t have a driver when I put my order they made me wait an hour and now they won’t let me order anything else. Here are the highlights:They will collect your location information from your cell if you allow permissions. Let us know how it turns out for you :)Hi Katy, thanks for your review on DoorDash. We were both in same car, same distance to the restaurant, same traffic conditions, same weather conditions, same time to reach restaurant, same promotion....... Then how come order values change from one Dasher to another!
I applied for an appeal and they stated that the decision but til today I still don’t know what I did wrong. So, basically my food was stolen and I’m out of $64.
I called them to make sure that the "Pick Up" order was canceled and that the "Delivery" order was replaced with it. On August 12th I received a email that my account has been deactivated for discrimination and or harassment which I have no idea what they’re talking about because they never explained the incident or discuss it with me which is unfair and is discrimination against me especially in these hard times. They said they saw that my order was canceled and they didn't know why. Did nothing but have patience admire my driver have understanding and compassion, yet received calls back after 40 minutes saying they didn't have my order only met with people unable to speak english completely trying to take me for my money and my time do not use them complete bs garbage.I had a bad experience with DoorDash they’re stilling customers money then lie and say they don’t have a order with certain amount that was took out of my account but I have a receipt in my email for the order...I don’t recommend anyone to use this app unless you want your money took. Delivery was timely and driver very personable.
Every single order has been wrong. The driver keeps 100% of the tips.
Last 5 minutes still showed at restaurant although vehicle was clearly in route via tracking. We ordered our food 1 hr ago.. apparently it will be delivered tomorrow
:((Ordered for first time due to quarantine took driver 45 mins to deliver food from restaurant 5 mins down the road because he kept hanging up me while i was trying to give him directions to my house. This is very unprofessional from this company and I’m very upset for they’re unprofessionalism. This forces you to spend more than you normally would to get extra drinks or appetizers.This is where DoorDash is helpful. Customer said she gave 10$ in just tips but DoorDash gave me only 7.60$ for the whole order which includes Basepay + Peakpay+ Tip. DoorDash don’t get a 5 start from me and I’m a first time user for this DoorDashI don't like being ripped off. Phone calls to their customer service is just like communicating with a low level education toddler. It is a major chore to get them to stop. At this point, I don't think they will do anything for me to get my hard earned money back. Then when you call to complaint, the “customer service” reps promise to give you a partial credit but end up giving you only a third of what they promised. When he finally sees me flagging him down in The middle of the road he throws my food out the window and drives off and 3 days later my credit card is compromised for $25.00 by non other than DoorDash at a restaurant that ive never been to in my life. They referred me back to the restaurant who told me I had to deal with door dash. HubPagesCopyright © 2020 HubPages Inc. and respective owners.As a user in the EEA, your approval is needed on a few things. Login Start Free Trial ... and no receipt. Guessing Dasher r picking up multiple orders. I kept retelling them what the issue was and that neither of us had received credits. Other product and company names shown may be trademarks of their respective owners. Already been hacked a time or two and lost millions of customers' data!
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