We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when.At the same time, there’s a lot of room to be creative. Listen as if you’re wrong.’”I’ve heard this repeated often: “Speak as if you’re right. Launching is an investment.On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. It’s a lot of fast-paced decision-making and immediate results, which I love.I studied mechanical engineering at Brown University. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Continued growth is key, because it means you’ve set your team up for success and they’ll be equipped to scale up all three sides. Everyone here is on the same team. There’s tremendous value in having fresh eyes on a problem.“I’ve heard this repeated often: ‘Speak as if you’re right. By developing regional experts, we’re able to quickly learn what’s worked in one market and apply those practices to other cities. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. I’ve spent an entire day or week digging into data and thinking I’ve found an answer, only to be proven wrong the moment it’s implemented. It’s satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back.“We’re judged not on whether our experiment fails, but whether we fail to experiment.”Working on this team, I’ve learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. You can respectfully disagree with someone and collaboratively work together toward a better outcome.We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. That’s invaluable.I’ve learned to push back a little bit. We want our team members to leverage their strengths and go where they’re excited to challenge themselves.“What I love about our team is the sense of humility.”There’s no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. One day that might be recruiting new talent; the next it’s growth strategy; the day after that it’s working with top Dashers or merchants, making sure they feel valued.“Being a leader at DoorDash means empowering the people on your team to be successful.”Whatever I’m doing, I have to understand what’s happening on the ground. One is delivery volume: Are we getting more orders and growing every day? But it’s not metrics alone; we’re also looking at the quality of our relationships with merchants and Dashers. That’s not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded.Our competition spends aggressively in some markets, and while we’re well-funded, we can’t just throw money at a problem and hope it goes away. How efficient is a given Dasher, and are we paying them accordingly?“I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.”Our leadership also understands that you don’t always hit your targets.
Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions.
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